Simple rules for digital access.

Prepaid access; no automatic renewal

Current Premium purchases provide a fixed 30-day or 365-day digital access period. There is no automatic recurring charge in the current payment model, so no future renewal needs to be cancelled.

Refund request window

You may submit a refund request within 7 calendar days of the payment date by using our Contact Us form and selecting “Refund request”. Include the order reference and reason.

When we will investigate a refund

We review requests involving duplicate charges, confirmed payment without delivery of Premium access, material technical inability to use the purchased service that we cannot resolve, or another clear billing error.

Substantial digital use

Because Premium is a digital service delivered immediately after payment, refund eligibility may be limited after substantial use of Premium content or study features, except where required by applicable law or where the service was materially defective.

Processing

If a refund is approved, it is returned through the available payment-provider process to the original payment method where supported. Processing time may depend on the provider and issuing bank.

Failed or interrupted payments

A failed payment that was not confirmed by the provider does not activate Premium. If you believe you were charged but access was not activated, contact us with the transaction/order details.